I don’t like the social stigma attached to it. Sadly, there are a lot of people in this profession whose work and actions are dishonest, which gives people the wrong idea about us and the work we do.
I mentioned some examples in response to one of the previous questions. I can also share my recent experience talking to a flat owner we had never worked with before. She said that an agent’s work had left her “traumatized” and she doesn’t want to work with agents anymore. She mentioned that the agent had advertised the flat on websites she asked not to use. There has also been some feedback from clients, saying that agents do not prepare agreements, they simply “stand by” in the process and receive undue compensation. There have been cases where the agent finds a tenant, receives his or her compensation, the tenant terminates the contract a month later, but the agent doesn’t lift a finger, saying he or she won’t meet any guarantees of the work.
None of the above is normal practice, and such agents undermine the image of our work and profession. I could share many other examples that all show the result of the work done by agents with low standards of quality, agents who are lazy and who have a limited understanding of the legal requirements relevant for both parties. I dislike the fact that people think this is an easy job where you can get a lot of money quickly because I don’t think that’s the case. Yes, it’s rewarding if you work hard. You need to learn and be better every day. For example, because of the General Data Protection Regulation and the requirements for preventing money laundering, agents need to put in extra effort in verifying their clients, preparing documents, using sanctions lists and more. Some agents don’t know about this, even a few of the biggest real estate companies don’t really use this in practice, probably because it’s complicated, because of a lack of understanding, or because of laziness. I’m glad that our team is so focused on quality and continuous progress.